Welcome to the Sunshine Moving Bins FAQ page. We understand that planning a move comes with plenty of questions, and our goal is to provide the answers you need to feel confident every step of the way. Whether you’re moving into a new home, apartment, office, or preparing for a renovation, this FAQ section is designed to help you better understand how our reusable moving bin rental service works from the moment you choose your package until your rental equipment is picked up.
To make finding information quick and easy, we’ve organized our most frequently asked questions into helpful categories. You’ll learn how to choose the right rental package, what optional moving supplies are available, our delivery and pickup process, payment options, and the areas we serve. We also answer common questions about scheduling, reminders, caring for your rental equipment, weight limits, stacking guidelines, storing your bins, and what to do if your moving plans change. Whether you need to update your order, extend your rental, or simply understand what to expect on delivery day, you’ll find the information you’re looking for here.
Every move is different, and we’re committed to making yours as simple, organized, and stress-free as possible. Our reusable moving bins provide a smarter, more convenient, and eco-friendly alternative to traditional cardboard boxes, and we want you to feel completely comfortable throughout the entire rental process. We encourage you to browse our FAQ section before booking your rental, and if you still have questions, our friendly team is always happy to help. We’re here to brighten your move!
Planning your move starts here. Browse these frequently asked questions to learn how to choose the right rental package, customize your order with optional equipment, and understand the booking process before reserving your reusable moving bins.
Choosing the right package is easy! We offer a variety of options designed for homeowners, businesses, college students, Realtors, and customers with unique moving needs. Simply answer a few quick questions during the booking process, and we’ll recommend the package that’s the best fit for your move. If you’re still unsure, feel free to contact us and we’ll be happy to help you choose the right number of reusable moving bins and optional equipment for your move.
In addition to our reusable moving bins, we offer a variety of optional moving supplies and equipment to make your move even easier. Depending on your needs, you can add items such as furniture dollies, mattress covers, packing paper, zip ties, cardboard boxes, and other helpful moving supplies. Available add-ons can be selected while placing your order, making it easy to customize your rental for your specific move.
We accept secure online payments using major credit cards, Apple Pay, and Google Pay. All payments are processed safely through Stripe, one of the world’s leading payment processors, so your payment information remains secure. Payment is collected after we confirm equipment availability and approve your reservation.
Sunshine Moving Bins proudly serves customers throughout Clay County and Duval County. We may also be able to accommodate customers in portions of Nassau County and St. Johns County, depending on location and scheduling. If you’re unsure whether your home or business falls within our service area, simply contact us and we’ll be happy to let you know.
No. We specialize in delivering and picking up moving bins and moving equipment, but we do not provide packing, loading, unloading, or transportation of your household belongings. This allows you to enjoy the convenience of our moving bins while moving at your own pace or working with the moving company of your choice.
From the moment you place your order until your bins are picked up, we’re here to make the process as simple as possible. This section answers common questions about scheduling, delivery, pickup, reminders, and what you can expect throughout your rental.
After you submit your order, we’ll review your request to confirm that the equipment is available for your selected dates. Once availability has been confirmed, you’ll receive an email confirming your reservation along with any additional information you’ll need before your delivery. Submitting an order does not automatically guarantee availability, so we recommend reserving your equipment as early as possible.
During the booking process, you’ll be asked to choose your preferred delivery date and time based on your moving schedule. We recommend reserving your delivery at least 48 hours in advance to provide the greatest flexibility. We’ll do our best to accommodate your preferred delivery window, and if adjustments are needed due to scheduling or availability, we’ll contact you as soon as possible.
Yes! We’ll send you a reminder approximately 24 hours before your scheduled delivery and another reminder before your scheduled pickup. These reminders help ensure you’re prepared, know when to expect us, and have your moving bins ready when it’s time for collection.
Yes. We ask that someone be available during your scheduled delivery and pickup window to provide access to the equipment and ensure everything is delivered or collected successfully. Being available helps keep our schedule running smoothly and allows us to answer any last minute questions you may have.
Please inspect your rental equipment soon after delivery. If you notice any damage that may have occurred before you received it, contact us within 48 hours so we can evaluate the issue and, if necessary, replace the equipment at no additional charge. We want every customer to receive clean, high-quality equipment that’s ready to use.
Before your scheduled pickup, simply empty all of the moving bins and remove any labels or personal belongings. Place the bins and any rented equipment together in the agreed pick-up location so they’re easily accessible. There’s no need to wash or sanitize the bins—we’ll take care of that after they’re returned.
While we work hard to stay on schedule, unexpected situations such as severe weather, traffic delays, vehicle issues, or emergencies can occasionally affect delivery or pick-up times. If this happens, we’ll contact you as soon as possible and work with you to arrange the next available time. Our goal is always to minimize any inconvenience while providing reliable service.
Our reusable moving bins are designed to make packing faster, easier, and more organized. Here you’ll find helpful information on how to safely use, care for, and protect your rental equipment throughout your move.
Each moving bin is designed to safely hold up to 60 pounds. Keeping the weight below this limit helps protect your belongings, makes the bins easier to carry, and ensures they stack safely throughout your move.
For safety, packed bins should never be stacked more than four bins high. This helps prevent tipping, protects your belongings, and makes loading and unloading much easier. Always place heavier bins on the bottom and lighter bins toward the top whenever possible.
No. Please do not apply tape, stickers, or labels directly to the bins, as they can damage the equipment. We provide removable labels specifically designed for our moving bins. These labels should only be placed on the designated area below the handles to avoid damaging the Sunshine Moving Bins logo.
We recommend keeping your rental equipment indoors whenever possible. Storing the bins inside helps protect them from theft, weather, and unnecessary damage while also keeping your belongings better protected throughout your move.
Our moving bins and dollies are valuable rental equipment. If an item is lost, stolen, or damaged beyond normal wear and tear during your rental period, replacement charges may apply as outlined in our rental agreement. Taking good care of the equipment helps ensure it’s ready for the next customer.
Moving plans don’t always go exactly as expected, and we understand that. This section explains how to request changes to your reservation, extend your rental period, add equipment, and understand our cancellation policy if your schedule changes.
Yes. If your moving schedule changes, contact us as soon as possible. We’ll do our best to accommodate your requested changes based on equipment availability and our delivery schedule. The earlier you let us know, the more flexibility we’ll typically have.
Absolutely. We understand that moving plans don’t always go as expected. If you need your rental for a longer period, simply contact us before your scheduled pick-up date. Extensions are subject to equipment availability and any applicable daily rental fees.
Yes. If you discover that you need additional moving supplies, just let us know. We’ll do our best to accommodate your request based on inventory availability. If your original order has already been delivered, an additional delivery fee may apply for the second trip.
If you cancel your reservation more than 48 hours before your scheduled delivery, you’ll receive a full refund. Cancellations made within 48 hours of delivery will receive a Sunshine Moving Bins account credit that can be used toward a future rental. Once your equipment has been delivered, cancellations are no longer eligible for a refund or credit.
